FREQUENTLY ASKED QUESTIONS

Q: DO YOU HAVE A LOCAL STORE ANYWHERE?

A: AT THIS TIME WE ARE ONLY AN ONLINE STORE.

Q: IS THIS BUSINESS NATIVE AMERICAN OWNED?

A: YES 100% 

Q: DO YOU SHIP TO CANADA?

A: YES CANADA AND USA AS OF NOW.

Q: HOW MANY DAYS IS PROCESSING?

A: 3-5 BUSINESS DAYS (EXCLUDING HOLIDAYS). YOU WILL BE NOTIFIED WHEN YOUR ORDER HAS BEEN SHIPPED.

Q; HOW CAN I CHECK THE STATUS OF MY ORDER?

A: EVERY ORDER THAT HAS BEEN PROCESSED WAS SENT A TRACKING NUMBER VIA YOUR EMAIL. CLICK THE TRACKING NUMBER IN YOUR EMAIL AND IT WILL REDIRECT YOU TO UPS OR USPS IN WHICH WILL PROVIDE THE DETAILS OF YOUR ORDER. 

Q:DO YOU ALLOW REFUNDS/RETURNS?

A: WE OFFER REFUNDS ON PRODUCTS THAT ARE BROKEN OR UNABLE TO USE THE PRODUCT.

Q: IF I DAMAGE OR BREAK MY LASH WHILE REMOVING FROM PACKAGE, CAN I GET A EXCHANGE?

A: WE DO NOT OFFER AN EXCHANGE FOR A NEW ITEM, PLEASE HANDLE WITH CARE WHEN REMOVING FROM ITS PACKAGING.

Q: WHEN WILL I RECEIVE MY ORDER?

A: PROCESSING TIME (PACKAGED YOUR ORDER ONLY) FOR ORDERS IS 3-5 BUSINESS DAYS (BUSINESS DAYS DO NOT INCLUDE WEEKEND OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING THE HOLIDAYS, LAUNCHES/RESTOCKS, RELEASES & PROMOTIONS. ONCE SHIPPED, DELIVERY TIME WITHIN THE UNITED STATES & CANADA 10-21 BUSINESS DAYS .  ALL ORDERS ARE SHIPPED VIA USPS OR UPS . PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELIVERIES THAT MAY BE AFFECTED BY, BUT NOT LIMITED TO, THE FOLLOWING: CUSTOMS,NATURAL OCCURRENCES, AIR/GROUND TRANSPORTATION STRIKES/DELAYS OR TRANSFERS FROM USPS TO INTERNATIONAL MAIL CARRIERS. 

Q: HOW LONG DOES MY REFUND GET BACK INTO MY ACCOUNT?

A: YOUR REFUND CAN TAKE 5-10 BUSINESS DAYS.

Q: WHAT IF IM NOT HOME THE TIME OF MY DELIVERY?

A: It is the customers responsibility to keep track of the tracking of your package and make arrangements to have someone home or pick it up for you. WE RECOMMEND ALL CUSTOMERS SET UP TEXT  NOTIFICATIONS FOR TRACKING UPDATES WHICH YOU CAN FIND WHEN YOU GET YOUR TRACKING NUMBER.

Q: WHAT IF I PUT THE INCORRECT SHIPPING ADDRESS?

A: YOU ARE THEN RESPONSIBLE TO CALL USPS OR UPS CUSTOMER SERVICE AND MAKE ARRANGEMENTS OR CHANGES WITH THEM, THAT IS IF YOUR PACKAGE LEFT OUR FACILTY. IF THE PACKAGE IS STILL AT OUR HEAD QUARTERS WE CAN FIX THE PROBLEM. 

Q: WHAT IF MY PACKAGE WAS RETURNED TO BLOODLINE HEAD QUARTERS?

A: IF WE RECEIVE YOUR PACKAGE BACK WE WILL THEN CONTACT YOU VIA EMAIL, TO NOTIFY YOU YOUR PACKAGE HAS BEEN RETURNED. YOU WOULD BE RESPONSIBLE FOR SHIPMENT COST BACK TO YOU IN WHICH WE WOULD SEND YOU AN INVOICE TO PAY YOUR SHIPPING COST. ALSO WOULD MAYBE RECOMMEND USING AN ALTERNATIVE ADDRESS IN HOPES YOUR PACKAGE WONT GET SENT BACK ONCE AGAIN.

Q:  WHAT IF I HAVE A ISSUE WITH MY ORDER AFTER DELIVERY?

A: YOU CAN SIMPLY EMAIL US DIRECTLY BLOODLINEBEAUTY@GMAIL.COM 

WITH YOUR FULL NAME, ORDER NUMBER AND THE ISSUE. 

YOU HAVE A 5 DAY GRACE PERIOD TO BRING ANY ISSUES TO OUR ATTENTION FROM THE DAY YOUR PACKAGE WAS DELIVERED.

Q: WHAT IF I FORGOT TO PUT MY DISCOUNT CODE IN?

A: ONCE AN ORDER HAS BEEN MADE WE WILL NOT BE ABLE TO FIX YOUR MISTAKE. MAKE SURE YOU ADD ANY DISCOUNTS AND DOUBLE CHECK  YOUR ORDER BEFORE YOU PRESS PAY

HOW DO I REDEEM MY POINTS? 
You must sign in where you signed up for points, then press redeem my points. (Look for the gift 🎁 logo on the bottom left of website to sign in)